You may purchase tickets online, by phone (202.857.7700) or in person at the National Geographic Ticket Office with cash, check, or charge card. Full payment is required at the time of purchase. We do not accept unpaid ticket reservations or hold tickets for in-person purchase later. Once your order is processed, you can choose to have your tickets held at the Box Office, mailed to your billing address, mailed alternate address types, or print it out at home.
TICKET OFFICE HOURS
1600 M Street Office (located inside next to Grosvenor Auditorium):
Monday–Friday, 9 a.m. to 5 p.m.
17th Street Booth (located outside of the Museum building):
Everyday (excluding December 25), 10 a.m. to 5:30 p.m.
All tickets purchased less than 14 days before the event will be automatically held at will call and can be picked up at the National Geographic Ticket Office.
Help us save the environment and reduce your carbon footprint by selecting our print-at-home option for your ticket delivery method. If you have a smart phone, save the paper and let us scan your print-at-home tickets directly from your phone.
Groups of 10 or more people purchasing tickets are eligible for a 15% discount. Click here for more information or call 202.857.7281 to arrange your group outing today!
TICKET & SERVICE FEES
A nonrefundable handling fee of 8% is charged for each ticket order made by phone, fax, website, or mail. A fee of $1 will be charged for each ticket reprint requested. National Geographic is not liable in any way for tickets purchased from a third-party distributor.
Save on tickets by becoming a Nat Geo Member! Members receive a discount of 10% off the regular price of National Geographic Live tickets, subject to availability. Introductory membership dues are $15 and include a year’s subscription to National Geographic magazine. To join online, click here and subscribe.
REFUNDS AND EXCHANGES
All ticket sales are final; no exchanges or refunds are permitted.
CHILDREN‘S TICKETS AND ATTENDANCE POLICY
All patrons, regardless of age, must have a ticket – no exceptions.
Purchase a Gift Certificate for friends and family, and give the gift of adventure. Certificates can be applied to any event or exhibit. Call 202.857.7700 or purchase in person at the Ticket Office.
Free underground parking is available for ticket holders to Nat Geo Live evening or weekend events only. Parking is not available for Museum ticket holders. If you have further questions about parking availability or weekday daytime parking rules, please contact the ticket office at 202.857.7700 in advance of your visit. Garage opens:
*5:30 PM for 6 PM events on weekdays
*1 hr prior for 6:30 PM or later events on weekdays
*1 hr prior for all events on weekends
TERRA FIRMA CAFE
Join us in the lobby for wine, beer, soda, and a variety of tasty finger foods available for purchase before events.
For evening and weekend events, bicycle parking is available on level P-1 of the garage and at bike racks on M Street. For weekday daytime events parking is only available at the M Street bike racks.
Photography, videotaping or recording of any kind is strictly prohibited inside Grosvenor Auditorium. Please turn off your cell phones, pagers and refrain from text messaging during events. For Twitter-friendly events, please be sure to silence your phone.
Lost or stolen tickets may be replaced for $3 per ticket. To request replacement tickets, call the Ticket Office at 202.857.7700 or visit the Will Call Desk at least 20 minutes prior to the event. A photo ID is required.
Doors approximately 30 minutes prior to the event. Seating is general admission; there is no assigned seating.
Events at National Geographic start promptly. We recommend arriving 30 minutes prior to the event. If you are unavoidably delayed, you will be seated at the discretion of the House Manager.
National Geographic strives to make its events and facilities accessible to all patrons. If you have questions, need assistance, or require specific accommodations, please contact us at email@example.com or via phone at 202.857.7700.
Sign Language Interpretation/Captioning
Sign language interpretation, captioning, and hearing assistance devices are available. Please call two weeks prior to your event to make arrangements.
Grosvenor Auditorium has wheelchair access and elevator access from the parking garage. Call 202.857.7700 for details.
Most performances will go on as scheduled, regardless of weather. If weather concerns arise on the day of an event, please check with the Ticket Office at 202.857.7700. In the event of cancellation, returns and exchanges will be processed upon request. In case of poor weather conditions, we will attempt to reschedule your visit for a later date in our current season. National Geographic Live will only issue a refund if the federal government is closed and our shows are cancelled for that day.
PROGRAM CHANGES AND CANCELLATIONS
Occasionally, due to unforeseen circumstances, the programs and artists scheduled to appear may be cancelled. As soon as any changes or cancellations are confirmed, the announcement will be posted to our website. The Ticket Office will also contact all patrons (please be sure we have your latest contact into), or you can call the Ticket Office at 202.857.7700.
FOOD AND BEVERAGES
Patrons are not allowed to carry beverages or food into the auditorium. Patrons should enjoy their refreshments in the lobby area.
National Geographic Live! events are presented as a nonprofit service for Washington, D.C.-area members and interested persons as part of the Society’s mission to inspire others to care about the planet. The views presented by speakers are their own and do not necessarily represent the views of the Society or its staff.
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