You may purchase tickets online, by phone, or in person with cash, check, or charge card. Full payment is required at the time of purchase. We do not accept unpaid ticket reservations or hold tickets for in-person purchase later. Once your order is processed, you can choose to have your tickets held, mailed to your billing address or alternative address.
TICKET OFFICE HOURS
1145 17th Street NW:
Everyday (except Thanksgiving and Christmas), 9:00 a.m. to 5:00 p.m.
Will Call opens 45 minutes before each event.
Help us save the environment and reduce your carbon footprint by selecting our print-at-home option for your ticket delivery method. If you have a smart phone, save the paper and let us scan your print-at-home tickets directly from your phone.
TICKET AND SERVICE FEES
A nonrefundable handling fee of 10% is charged for each ticket order made by phone, fax, website, or mail. A fee of $1 will be charged for each ticket reprint requested. National Geographic is not liable in any way for tickets purchased from a third-party distributor.
National Geographic subscribers save 10% off on the regular ticket price for National Geographic Live events! (Subject to availability.) Subscribe online today!
MUSEUM ANNUAL PASS
Join the National Geographic family with the new Museum Annual Pass! Get closer with special offers and discounts on Nat Geo Live events, free year-round museum admission, a National Geographic magazine subscription, and more! Learn more.
MUSEUM ADD-ON PASS
For just $10 (regularly $15), purchase a Museum Add-On Pass with any Nat Geo Live event. Each pass is good for one entry and is valid for one year from date of purchase, so visit the museum on the day of your event or come back at a date of your convenience.
Groups of 10 or more people purchasing tickets are eligible for a 15% discount. Click here for more information or call 202.857.7281 to arrange your group outing today!
REFUNDS AND EXCHANGES
All ticket sales are final; no exchanges or refunds are permitted.
Lost or stolen tickets may be replaced for $3 per order. To request replacement tickets, call the Ticket Office at 202.857.7700.
Purchase a gift certificate for friends and family and give the gift of adventure! Call the ticket office at 202.857.7700 or order online.
CHILDREN‘S TICKETS AND ATTENDANCE POLICY
All patrons, regardless of age, must have a ticket – no exceptions.
Free underground parking is available for National Geographic Live ticket holders beginning one hour prior to event start time. When turning at the corner of 16th Street and M Street onto M Street, the entrance to underground parking is immediately on the left. Patrons must show an event ticket or confirmation form to be admitted into the garage
Note: Parking is not available for Museum ticket holders.
TERRA FIRMA CAFE
Join us in the lobby for wine, beer, soda, and a variety of tasty finger foods available for purchase before events.
For evening and weekend events, bicycle parking is available on level P-1 of the garage and at bike racks on M Street. For weekday daytime events parking is only available at the M Street bike racks.
Photography, videotaping or recording of any kind is strictly prohibited inside Grosvenor Auditorium. Please turn off your cell phones, pagers and refrain from text messaging during events. For Twitter-friendly events, please be sure to silence your phone.
Lost or stolen tickets may be replaced for $3 per ticket. To request replacement tickets, call the Ticket Office at 202.857.7700 or visit the Will Call Desk at least 20 minutes prior to the event. A photo ID is required.
Doors approximately 30 minutes prior to the event. Seating is general admission; there is no assigned seating.
Events at National Geographic start promptly. We recommend arriving 30 minutes prior to the event. If you are unavoidably delayed, you will be seated at the discretion of the House Manager.
National Geographic strives to make its events and facilities accessible to all patrons. If you have questions, need assistance, or require specific accommodations, please contact us at email@example.com or via phone at 202.857.7700.
Sign Language Interpretation/Captioning
Sign language interpretation, captioning, and hearing assistance devices are available. Please call two weeks prior to your event to make arrangements.
Grosvenor Auditorium has wheelchair access and elevator access from the parking garage. Call 202.857.7700 for details.
Most performances will go on as scheduled, regardless of weather. If weather concerns arise on the day of an event, please check with the Ticket Office at 202.857.7700. In the event of cancellation, returns and exchanges will be processed upon request. In case of poor weather conditions, we will attempt to reschedule your visit for a later date in our current season. National Geographic Live will only issue a refund if the federal government is closed and our shows are cancelled for that day.
PROGRAM CHANGES AND CANCELLATIONS
Occasionally, due to unforeseen circumstances, the programs and artists scheduled to appear may be cancelled. As soon as any changes or cancellations are confirmed, the announcement will be posted to our website. The Ticket Office will also contact all patrons (please be sure we have your latest contact into), or you can call the Ticket Office at 202.857.7700.
FOOD AND BEVERAGES
Patrons are not allowed to carry beverages or food into the auditorium. Patrons should enjoy their refreshments in the lobby area.
The views presented by Nat Geo Live speakers are their own and do not necessarily represent the views of the Society or its staff.
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